STORE POLICY
CUSTOMER CARE
Privacy & Data Protection
We take your privacy seriously and comply with the Protection of Personal Information Act (POPIA). Here's how we handle your information:
What We Collect: We collect only the information necessary to process your order, including your name, contact details, delivery address, and payment information.
How We Use It: Your information is used solely to fulfill your order, communicate with you about your purchase, send promotional material, and provide customer support.
Data Security: We use industry-standard encryption to protect your personal and payment information. All data is stored securely on South African servers.
Your Rights: You can request access to, correction of, or deletion of your personal information at any time. Contact us at support@adorned.co.za for data-related requests.
Data Retention: We keep your information for 5 years as required by South African tax and business record-keeping laws, then securely delete it.
Third-Party Sharing: We only share your information with The Courier Guy for delivery purposes and payment processors for transaction handling.
Communication Preferences
We'll send you essential order updates via email and SMS. You can opt out of marketing communications at any time, but you'll still receive important order-related messages.
Intellectual Property
All original designs, artwork, and creative elements on our website are protected by copyright and belong to us or our licensors. You're welcome to use images of your finished bible for personal purposes.
Limitations of Service
Geographic Limitations: We currently serve South Africa only. International shipping is not yet available.
Capacity Limitations: We're a small team, so production times may be longer than usual during busy periods. We'll notify you of any delays.
Content Restrictions: We reserve the right to decline orders that we deem to be inappropriate, offensive, blasphemous, or copyrighted content.
Quality Standards
We maintain high standards for all our work. Each bible undergoes quality inspection before dispatch. If you're not satisfied with the craftsmanship, we'll make it right according to our returns policy.
Accessibility
We're committed to making our services accessible to everyone. If you need assistance placing an order or have accessibility concerns, please contact us and we'll help you personally.
Complaints Resolution
If you have a concern about our service:
Contact us: Email support@adorned.co.za
Timeline: We aim to resolve all complaints within 14 business days
Force Majeure
While we work hard to meet our commitments, sometimes circumstances beyond our control may affect our service. These include natural disasters, power outages, strikes, or other events that make it impossible to fulfill orders. In such cases, we'll communicate with you promptly and work to minimize any inconvenience.
Changes to This Policy
We may update this policy from time to time to reflect changes in our business or legal requirements. We'll notify you of significant changes by email or by posting a notice on our website.
Legal Compliance
We operate in full compliance with South African law, including:
- Consumer Protection Act (CPA)
- Electronic Communications and Transactions Act (ECTA)
- Protection of Personal Information Act (POPIA)
- Value Added Tax Act
Customer Service
Email: support@adorned.co.za
Business Hours: Monday-Friday, 09:00-17:00 SAST
Last updated: July 2025
Credit / Debit Cards
We accept all major credit and debit cards including Visa, Mastercard, and American Express for online purchases.
Digital Wallets
You can also pay using Apple Pay and Google Pay for faster checkout on compatible devices.
Direct Bank Transfers
For direct bank transfers, we support Instant EFT from major South African banks including Standard Bank, ABSA, FNB, Capitec, and Nedbank.
Please Note
All online payments are processed securely through our Yoco Gateway with advanced 3D-Secure technology and PCI DSS compliance.